Husqvarna Care™ - Warranty Policy
Husqvarna Forest & Garden company guarantees the function of all Husqvarna branded Products and will repair or replace any part that has factory defects which appear due to faulty installation or defective parts free of charge when performed by authorised Husqvarna workshops during the warranty period.
The product is accepted for warranty repair to the original purchaser under normal use and maintenance during the warranty period when accompanied with a proof of purchase. In case you discover a fault in the product, stop using the product at once and contact an authorised Husqvarna dealer immediately. Deliver it in the condition in which the product was at the moment of occurrence of the fault.
Get the Dealer Advantage
Only qualified Servicing Dealers with unrivalled expertise sell and service our products. All products are sold assembled, pre-delivered and ready to use with a full warranty. Your local authorised Husqvarna Servicing Dealer will help you get the most out of your Husqvarna. Protect your investment and only ask for Husqvarna Genuine Parts and Accessories.
Warranty Periods
5 YEAR DOMESTIC WARRANTY PROGRAM
How the program works?
Husqvarna Forest & Garden company guarantees the function of all Husqvarna branded Products and will repair or replace any part that has factory defects which appear due to faulty installation or defective parts free of charge when performed by authorised Husqvarna workshops during the warranty period.
AUTOMOWER® & BATTERY 5 YEAR DOMESTIC EXTENDED WARRANTY
To extend the standard warranty of Battery products to a total of 5 years the battery product must be serviced annually by an authorised Husqvarna Servicing Dealer.
To extend the standard warranty to a total of 5 years or 6,000 working hours the Automower® must be serviced annually by an authorised Husqvarna Servicing Dealer AND the consumer must purchase a cleaning and maintenance kit with the Automower® at point of purchase. Automower® must not exceed manufacturers recommenced working area.
CUSTOMER RESPONSIBILITIES RELATING TO WARRANTY CLAIMS
The Customer has the right to submit their Husqvarna product for warranty consideration to any authorised Husqvarna Servicing Dealer. It is the Customer’s responsibility to furnish the authorised Husqvarna Servicing Dealer with proof of purchase information, such as a receipt. Showing the date of supply and the supplier.
The receipt or other relevant proof of purchase would enable the dealer to determine if the warranty claim falls within the accepted warranty time period for any particular product The Customer must exhibit reasonable care in the maintenance, operation, storage and general upkeep practices as explained in the maintenance section of the Operator’s Manual provided with the product. This includes the whole product or any general wear item or component on the product.
WARRANTY EXCLUSIONS
- Any part or components for which the Warranty has expired.
- Parts that are not specifically recommended by Husqvarna or are not genuine Husqvarna replacement parts or accessories
- Parts that are not installed or otherwise serviced by an authorised Husqvarna Servicing Dealer (excluding consumables).
- Normal wear of parts and components and visual appearance items, such as paint or stickers. Normal customer maintenance items, including but not limited to (i.e. blades, blade adaptors, bulbs, filters, lubricants, springs, cables, wear protection, seals etc). Unless due to original manufacturing fault.
- Accident, abuse, misuse, negligence and neglect, including, dirt, abrasives, moisture, rust, corrosion, or any adverse reaction due to incorrect storage habits.
- Alterations or modifications that affect the unit’s performance, operation, safety, durability, change its intended use or cause failure of compliance with current regulatory standards.
- Additional damage to parts or components due to continued use occurring after any of the above.
- Robotic mower batteries – 24 Months or the remainder of the original product warranty if fitted free of charge under the terms of this limited warranty.
- Automower® installation - 2 years on parts only.
STATEMENT OF WARRANTY
A. General Terms & Conditions
Husqvarna provides a manufacturer’s warranty to the initial purchaser for each new Husqvarna® branded product that is sold by an Authorised Husqvarna Supplier in Australia or New Zealand. This warranty provides such initial purchaser with a guarantee against faulty workmanship in manufacture and/or defective components for the warranty period (see Part II, below) from the date of purchase. The benefits given by this manufacturer’s warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which this warranty relates (see Part III and Part IV, below).
B. Making a Claim
If any product supplied by Husqvarna Australia and New Zealand that is found to be defective due to faulty manufacture and/or defective components within the warranty period, Husqvarna through its Authorised Servicing Dealers will repair or replace the product to the customer at Husqvarna’s cost providing:
- Proof of purchase is provided;
- The fault is not caused by misuse, neglect, adjustments and or modifications by the consumer.
- The consumer presents the product at an Authorised Servicing Dealer’s premises.
- Failure has not occurred through normal wear and tear.
- Spare part warranty period is only applicable provided they are installed by a qualified and /or authorised person. Any costs incurred to obtain warranty consideration or services is the consumers responsibility, including shipping and handling, travel expense, lost time, or pickup and delivery.
C. Consumer responsibilities
Please take reasonable steps to maintain the products as outlined in the maintenance section of the owners/operators manual or handbooks. We are not responsible if you cause the product to become of unacceptable quality or if the product is damaged by abnormal use.
ADDITIONAL STATUTORY WARRANTIES
Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ADDITIONAL STATUTORY WARRANTIES
The herein described warranties (both manufacturers and statutory) are provided by the following entities:
Within New Zealand this warranty is provided by Husqvarna New Zealand Ltd (Company No. 111861)
51 Aintree Avenue Airport Oaks Manukau 2022. Ph: 09 920 2410.